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"Everything was great"

"Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation."

"Amazing view from rooftop patio. We were also pleasantly surprised at the quality of food. There was a live acoustic band the evening we arrived. Rooms are very comfortable and clean. Staff were very friendly. "

"The service was outstanding and breakfast delicious. I had issues with the rooms. The first I was given the toilet was damaged and the room I was moved to was dirty. They solved the issue. One thing that I assume they cannot change, is the bad odor that comes from the bathroom. I called reception and they said that when it is too hot outside the fumes from the sewer comes up the tubes. I had to open the balcony door to let it out. It was bothersome but I preferred to stay rather than moving into a third room. "

"Nice location, very friendly staffs. "

"A wonderful hotel!! "

"It was a great, spacious suite with a view of the Costanera tower. The staff was friendly and we greatly appreciated the ability to check in early (for a small fee). The hotel is perfectly located and easily accessible to the metro anywhere else in the city. "

"Room clan staff courteous. We always stay here when we come to Santiago. Like a second home "

"Excellent hotel and very helpful staff "